Simply care and respond

Slideshow of cartoon style images showing a diverse group of people using mobile telephones

Little things can make a big difference for everyone

We have been working with professional organisations to help you help yourselves, your friends & family and frontline services.

Our Partners

Welsh Ambulance Services NHS Trust Logo
Betsi Cadwaladr University Health Board Logo
NHS Wales Rare Diseases Implementation Group Logo
NHS Wales Cwm Taf Morgannwg University Health Board Logo
Cwmpas Logo

Do I need a Care & Respond account?

Care & Respond is for everyone

We can help ourselves…

by keeping a record of everything important about our health and wellbeing in one easily accessible place that is available in an emergency.  We call it a health Passport

by asking friends & family or neighbours to join our Care & Respond network.  You never know when you will need them

by joining other people’s support networks.

Could you keep someone you know company whilst they wait for an ambulance?

Do you have anyone who could keep you company whilst you wait for an ambulance?

Do you have a medical condition that you want to alert paramedics or doctors about in an emergency?

Do you sometimes find it difficult communicating your care needs?


Could you keep someone you know company whilst they wait for an ambulance?

Join someone’s support network and be informed if you can help them.

Do you have anyone who could keep you company whilst you wait for an ambulance?

Add people to your support network who can be contacted to support you.

Is there something that doctors
need to know about you?

Create a health Passport that details your health information and share with others.

  • Information about allergies
  • Chronic, rare or complex conditions
  • Personal needs for accessing care

Care & Respond is for everyone

We are especially proud to launch this new service on Rare Diseases Day 2023 and have Care & Respond recognised as a valuable service by the Health and Social Services Minister for Wales.

See the Welsh Government announcement here.

“I am delighted the Care and Respond app is being developed and I am confident it will streamline communication and understanding around conditions for both users and health professionals.”

Eluned Morgan, Health and Social Services Minister

It is surprisingly common for someone to have a rare or complex medical condition. 

1 in 17 people experience a rare disease or have a rare condition at some stage of their life.

1 in 100 people are born with a heart defect. 

We would like to thank all the people representing these groups who have helped create this service for everyone.

This service is currently intended for the UK.
International services are coming soon, sign up here.